1. Introduction
“Document Shred” by “Safe & Secure Office Waste Destruction” (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our shredding service or visit our website (documentshred.com.au).
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the practices outlined in this policy.
2. Who We Are & Contact Information
Business Name: Safe & Secure Office Waste Destruction
Website: documentshred.com.au
Contact Email: info@safeandsecureowd.com.au
If you have questions about this policy or your personal information, please contact us using the details above.
3. What Personal Information We Collect
We may collect the following types of personal information:
- Identity & contact details: Name, phone number, email address, postal address
- Business details: Company name, ABN/ACN, job title
- Service-related information: Pickup location, type and quantity of documents to be shredded
- Payment information: Credit card details, billing address, payment history
- Website information: IP address, browser type, device type, cookies, browsing behaviour
We only collect information that is reasonably necessary for our operations.
4. How We Collect Personal Information
We may collect personal information in the following ways:
- When you submit a form on our website (e.g., request a quote or contact form)
- When you book or use our shredding service
- Through phone calls, emails, or other communications with us
- Automatically when you use our website (cookies, analytics, and advertising tools)
- From third-party service providers working on our behalf
If we receive unsolicited information, we will delete or securely destroy it unless required for business purposes.
5. Purpose of Collection, Use & Disclosure
We collect and use personal information for purposes such as:
- Providing shredding services in Sydney and surrounding areas
- Scheduling pickups and managing customer bookings
- Processing payments and issuing invoices
- Issuing Certificates of Destruction where applicable
- Communicating with customers about services, updates, or offers
- Meeting our legal and compliance obligations
- Marketing our services, including through online advertising
- Improving our website, services, and customer experience
We do not sell or rent your personal information.
6. Advertising, Cookies & Tracking
We use online advertising to promote our services. This may include the use of cookies and tracking technologies that help us:
- Show ads that are relevant to you based on your previous interactions with our website
- Measure the effectiveness of our advertising campaigns
- Improve the performance and usability of our website
These cookies do not collect personal information that can directly identify you. Instead, they provide anonymised insights into website usage.
You can manage or disable cookies through your browser settings. You may also opt out of receiving targeted ads through industry opt-out tools, such as the Network Advertising Initiative opt-out page.
7. Sharing of Personal Information
We may disclose your information to:
- Contractors and service providers assisting with shredding, transport, IT, or payment processing
- Legal or regulatory authorities if required by law
- Business partners or third parties where you have given consent
- Successors in the event of a business sale or transfer
We take reasonable steps to ensure these third parties protect your information.
8. Data Security
We use a combination of physical, electronic, and administrative safeguards to protect personal information against misuse, loss, unauthorised access, or disclosure.
When your information is no longer required, we securely destroy or de-identify it.
9. Access & Correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
To make a request, please contact us using the details above. We will respond within a reasonable time.
10. Direct Marketing
We may use your contact details to send you marketing communications about our shredding services. You may opt out of receiving these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
11. Complaints
If you believe we have breached your privacy rights or mishandled your personal information, please contact us.
We will investigate and respond to your complaint promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last updated” date.
We encourage you to review this page regularly to stay informed about how we protect your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@safeandsecureowd.com.au
- Phone: (02) 9588-6222